What Skills Will You Develop?



21st Century Skills
Broad set of knowledge, skills, work habits, and character traits that are believed to be critically important to success in today’s world, particularly in collegiate programs and contemporary careers and workplaces. What students need to succeed in today’s globally and digitally interconnected world.
• Learning and Innovation
• Information, Media, and Technology
• Life and Career Skills


Hard Skills – Teachable abilities or skill sets that are easy to quantify or measure.
• Proficiency in a foreign language
• A degree or certificate
• Typing speed
• Machine operation
• Computer programming
• Computer Skills
• Writing
• Speaking
• Reading
• Math or Accounting


Soft Skills – Subjective skills that are hard to quantify. Also known as “people skills” or “interpersonal skills,” soft skills relate to the way you relate to and interact with other people.
• Patience
• Flexibility
• Time Management
• Assertive
• Empathetic
• Honest
• Resourceful
• Positive Attitude
• Communication
• Problem Solving
• Customer Service
• Team Work
• Relatable
• Empathy
• Reliability


Transferable Skills – Skills that are not limited to one knowledge area – they are transferable to many industries/occupations.
• Meet deadlines
• Resolve conflict
• Prioritize tasks
• Take initiative
• Communicate clearly
• Punctual
• Dependable
• Organized
• Self-Assured
• Time Management


Skills for Human Services Workers – A human service worker assists individuals and communities to function as effectively as possible in the major domains of living.
• Active listening
• Critical Thinking
• Professional Boundaries
• Understanding of Human Development
• Systems Evaluation
• Patient
• Trustworthy
• Understanding
• Reliable
• Availability
• Integrity

Career Coaching












Nicki Sanders, The Packaged For Success Coach, is an experienced trainer, group facilitator, and program manager. She has packaged her Masters of Social Work degree and over 15 years of work experience into Packaged For Success, a training and professional development company. Packaged For Success provides career coaching to college students, entry-level job hunters, and experienced employees seeking a promotion. Packaged For Success also offers communication and productivity improvement training for employees and supervisors and provides consultation on building sustainable, impactful, socially responsible community programs.

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