Workplace Conflict Is Inevitable

“We don’t see things as they are, we see them as we are.” -Anais Nin

 

The truth in this quote is very evident in the workplace when strangers are brought together and tasked with working toward a common goal. Individuals with different backgrounds, beliefs, personal and professional goals, experiences, work histories, and skill levels become coworkers who are expected to merge into an effective team.

 

Think of the character traits and management style of your worst supervisor. Now think of the character traits of the coworker you liked working with the least. Do they have anything in common?

 

There is no one size fits all management style. Of course good managers set clear expectations and boundaries, delegate and assign tasks, and evaluate work performed with fairness but sometimes the manager must also be the referee or judge. Workplace conflict is inevitable. Sometimes the issues are small misunderstandings and other times they can be extreme disruptions like wage arguments, jealousy, or putting in unequal effort. High school bullies can grow up and become bullies in the workplace. Coworkers competing for a promotion may try to sabotage each other. Sometimes two people with very similar personalities engage in power struggles because they are simply too much alike.

 

Conflict Resolution:
• One way managers can build team cohesion and manage conflict is to fully understand the strengths, weaknesses, and work styles of their employees. For example, one team member may request direct and constant feedback while another doesn’t appreciate being critiqued.
• Knowledge of employee goals and motivations will allow the manager to suggest win-win solutions
• Discerning when to intervene is important. Sometimes employees have the ability to work things out on their own.
• Making a commitment not to avoid or ignore conflict is vital. Unresolved conflict leads to decreased productivity, decreased innovation, and increased employee turnover.

 

An engaged manager who is proactively seeking out areas in need of improvement or issues that may cause conflict are better able to minimize or alleviate conflict in some instances. Remember, managers supervise work but that work is completed by people.

conflict

 

 

 

 

 

 

 

 

 

Nicki Sanders is an experienced trainer, group facilitator, and program manager. She has packaged her Masters of Social Work degree and over 15 years of work experience into Packaged For Success, a training and professional development company. Packaged For Success provides career coaching to college students, entry-level job hunters, and experienced employees seeking a promotion. Packaged For Success also offers communication and productivity improvement training for employees and supervisors and provides consultation on building sustainable, impactful, socially responsible community programs.

© Copyright Protected. ALL RIGHTS ARE RESERVED.

Read More

We Hire Managers From Within

Quality hiring is essential to client and agency success. It is normal to want to hire staff the team can get along with. I believe it is critical that team members share the same organizational beliefs and values but a strong team consists of team members who challenge and complement each other. A team of “Yes Men” is prepped for failure. Team members should bring different strengths, experiences, and skill sets to the company and not consist of carbon copies of each other. Creativity and innovation cannot exist in a stale work environment.

 

As you know by now, March is National Social Work Month. In the field of Social Work (as in most other human services professions) remaining with a company for a significant amount of times generally leads to a promotion. It’s pretty safe to say that if you stay with an agency (or even in a career field) long enough you will rise up the ranks. (I believe this contributes to the numerous continuing education ‘supervision’ courses.) There are pros and cons of this hiring practice.

 

There are benefits to companies when hiring from within:

  • Less costly and shortens the hiring time
  • Staff person knows the work and understands the client base
  • Staff person already has relationships with the team
  • There is already an awareness of the culture of the organization
  • Decreased need for training on office policies and procedures

 

Some of the cons to promoting internally include:

  • Transition may be difficult for new manager and team (friendships and boundaries)
  • New manager may not have appropriate leadership or management skills
  • Smaller pool of qualified applicants
  • Other staff may not see potential for growth
  • Expected to keep things the same

 

An example could be a therapist who is now in a supervisory role and does not or will not require staff to complete billing paperwork or case notes in a timely manner. Marketing, fundraising, and evaluation are also areas that can become a transitional challenge.

 

A strong manager is:

  • An expert in their field
  • Available to train and teach
  • Receptive to feedback
  • Committed to staff development
  • Committed to personal growth
  • An advocate for their team
  • Respectful and honest

 

I am accepting organizational consulting projects in the following areas:
• Recruitment and hiring
• Staff retention and development
• Volunteer engagement and management
• Partnership development and community outreach
• Needs assessments, strategic planning, ethical marketing, and smart growth
• Program development and management

promotion ladder

 

 

 

 

 

 

 

 

 

Nicki Sanders is an experienced trainer, group facilitator, and program manager. She has packaged her Masters of Social Work degree and over 15 years of work experience into Packaged For Success, a training and professional development company. Packaged For Success provides career coaching to college students, entry-level job hunters, and experienced employees seeking a promotion. Packaged For Success also offers communication and productivity improvement training for employees and supervisors and provides consultation on building sustainable, impactful, socially responsible community programs.

© Copyright Protected. ALL RIGHTS ARE RESERVED.

Read More

How I Build Strong Teams

Recently I came across (and posted on social media) a Business Insider article ‘12 traits all great bosses have’. One of the things I pride myself on is being an effective supervisor. I don’t use the word boss because I’m not the boss of anyone – I supervise the work that my staff undertakes. I understand that an effective supervisor requires me to be a leader and a manager.

 

I believe that a good leader understands the work to be completed and is willing to jump in with the team to get the job done. I believe that a good manager cares as much about creating a healthy work environment as they do about quality and completion of the product or program.

 

I hire well – which greatly influences my ability to effectively lead and manage. I have never regretted a hiring decision that I was solely responsible for. I carefully consider the position description but I don’t only search for a candidate who has the technical skills to perform the duties, I also strongly evaluate attitude, work ethic, and organizational fit. Another evaluation tool I frequently use is requiring a writing sample. Of course I review the writing sample for content, punctuation, and grammar, but this also gives me the opportunity to eliminate candidates who do not follow application instructions. After all, a team is only as strong as its weakest member.

 

Ineffective supervisors micro-manage, make unrealistic demands, and devalue their employees. I have learned to delegate and always strive to allow for freedom and flexibility in how work is completed. I have to give credit where credit is due – a strong team is made up of strong team members. Strong team members are passionate about and committed to their work and also who are confident in their ability to make a contribution.  I have been told by my staff that they feel appreciated and supported.

How can I provide organizational consulting for your business or nonprofit organization?

 

I am accepting consulting projects in the following arenas:
• Recruitment and hiring
• Staff retention and development
• Volunteer engagement and management
• Partnership development and community outreach
• Needs assessments, strategic planning and smart growth
• Launching and improving non-traditional student programs for nonprofits and colleges
• Developing and strengthening mentor and internship programs
• Ethical marketing
• Strengthening positive youth development programs

index

 

 

 

 

 

 

 

Nicki Sanders is an experienced trainer, group facilitator, and program manager. She has packaged her Masters of Social Work degree and over 15 years of work experience into Packaged For Success, a training and professional development company. Packaged For Success provides career coaching to college students, entry-level job hunters, and experienced employees seeking a promotion. Packaged For Success also offers communication and productivity improvement training for employees and supervisors and provides consultation on building sustainable, impactful, socially responsible community programs.

© Copyright Protected. ALL RIGHTS ARE RESERVED.

Read More

Danette Brings Back Youth Success Academy

I am so excited to introduce you to one of my favorite teenpreneurs who is on a mission to empower one million youth! Meet Danette Makaila:

 

In 2011, her mom founded the Youth Success Academy and this year Danette is bringing it back – better than ever before!

 

Danette Makaila is not only the 17 – year – old CEO of Danette Makaila International, but she is also a fashion designer, actress, national speaker, and 2 time published author. Danette Makaila discovered her interest in entrepreneurship at the age of 5 as she watched her older brother operate his snack vending business. Danette finally started her first company – Princess Jewels at age 9, making and selling sterling silver jewelry for kids. Then at age 15, Danette rebranded her company into PJ Style – a designer clothing and accessory boutique. When Danette is not traveling the world speaking or acting, you can find her on runways such as New York Fashion Week, Virginia Fashion Week, and Charlotte Fashion Week showcasing her clothing line for teen girls. But then again, she did say “it is young people that will change the world” Danette Makaila’s mantra is “Nothing is impossible when you dream with your eyes wide open” which she uses to encourage the kids at Children’s Hospital – her charity of choice. Today, Danette Makaila International is home to: PJ Style Boutique and Youth Success Academy. Danette’s future dreams are, but certainly not limited to, expanding her company to an in-store and online boutique, founding an amusement park for the conversation and rescue of dolphins around the world, and creating a new school curriculum that focuses on not only academics, but also career readiness and life skills.

 

To celebrate the return of Youth Success Academy, Danette is hosting an exciting 5-day challenge on social media March 23 – 27, where teens can compete to win her brand new Success Takes Action Homestudy Course, 100% free! (Valued at $497)

 

Teens can visit YouthSuccessAcademy.com/Challenge to register and learn more.

 

The YSA is Back

 

 

 

 

 

 

 

 

 

 

 

Nicki Sanders is an experienced trainer, group facilitator, and program manager. She has packaged her Masters of Social Work degree and over 15 years of work experience into Packaged For Success, a training and professional development company. Packaged For Success provides career coaching to college students, entry-level job hunters, and experienced employees seeking a promotion. Packaged For Success also offers communication and productivity improvement training for employees and supervisors and provides consultation on building sustainable, impactful, socially responsible community programs.

© Copyright Protected. ALL RIGHTS ARE RESERVED.

Read More

Mrs KIM Is Going Back To China

I am a strong proponent of strong personal and professional connections. There are some pretty awesome people who answer my phone calls and Kimberly K. Parker is one of them. She has an awesome story and vision for her life that she is sharing with the world.  We have amazing brainstorming sessions and have developed a relationship based on mutual respect, encouragement, accountability, and authenticity.  On Sunday I had the honor of joining Kimberly at her ‘I Dream of China: A Glimpse at My Year in Asia’ book launch. In 2014, Kimberly embarked upon a life-altering experience when she moved to China to teach English. ‘I Dream of China: A Glimpse at My Year in Asia’ carefully chronicles her encounters with people rich in culture, tradition, and values. Through both the pages of her journal as well as candid interviews, this trailblazer shares her amazing experiences and discoveries. Actually, the amazing discoveries began long before Kimberly boarded that Asia bound airplane. I am nearly half way through my autographed copy and totally inspired to keep reading and keep following my dreams. Get your copy here.

 

In July 2016, Mrs. Keep It Moving (KIM) is going back to China and WE can join her for a 15 day land and cruise tour to Imperial China and the Yangtze River. We dreamers will depart from Ronald Reagan International Airport on Wednesday, July 6, 2016 and return on Wednesday, July 20, 2016. Learn more about the trip here.

 

If you want to tour China in 2016 but need an accountability partner to help you Keep It Moving toward the goal, KIMmitted KIMmunications is the solution Mrs. Keep It Moving (KIM) has designed a personalized system of KIMpletion to help you keep it moving and finish strong in Asia! Check it out here.

 

Who are you connected to that supports your dreams?

 

Kimberly K Parker collage

 

 

 

 

 

 
Nicki Sanders is an experienced trainer, group facilitator, and program manager. She has packaged her Masters of Social Work degree and over 15 years of work experience into Packaged For Success, a training and professional development company. Packaged For Success provides career coaching to college students, entry-level job hunters, and experienced employees seeking a promotion. Packaged For Success also offers communication and productivity improvement training for employees and supervisors and provides consultation on building sustainable, impactful, socially responsible community programs.

© Copyright Protected. ALL RIGHTS ARE RESERVED.

Read More

4th Annual Pack A Backpack Drive

SAVE THE DATE: 4th Annual Pack A Backpack™ Drive 2015
• Donations Accepted: April 1, 2015 – May 9, 2015
• Backpack Packing Party – Saturday, May 16, 2015

 

SPECIAL APPEAL to fraternities, men’s groups, men’s ministries, barber shops, coaches, and sports teams.

Our 4th Annual Pack A Backpack Drive begins April 1, 2015 and ends May 15, 2015. We are collecting backpacks (and duffel bags) filled with personal hygiene items for teen males in foster homes, group homes, and homeless shelters.

 

Only new and gently used backpacks will be accepted.

 

New personal hygiene items needed include:
toothbrush, toothpaste, mouthwash, hand sanitizer, deodorant, soap, lotion, powder, shampoo, conditioner, and shaving items.

 

We hope you will collaborate with us during our Pack A Backpack™ Holiday Drive.
• We are seeking several drop-off locations in the community for our Pack A Backpack™ Drive. Churches, barber shops, coffee shops, schools, community centers, and other local businesses.
• We are also in need of a central location for storing, sorting and packing donations. Volunteers welcomed!
• We are seeking a location where agency representatives can pick up donations be given specific “shopping” times so that youth can come and select their own items.
• We never want to make deliveries in black garbage bags so donations of large shopping bags and other durable large bags are needed.

 

If you want to become an Ambassador and host a collection site, here are 5 easy steps to Pack A Backpack™ Drive collection success:
1. Select appropriate containers for donations and an accessible collection location.
2. Choose collection/drop-off dates and times.
3. Publicize Pack A Backpack™ — social media, canvas your neighborhood, post flyers at home, school, or work. Be sure to acknowledge your collaboration with Packaged for Success.
4. Sort through all donations at the conclusion of the drive — keep new and gently used purses; discard items that are not in good condition
5. Coordinate pick up and/or delivery with Chief Visionary Officer, Nicki Sanders.

 

The last day to donate directly to Pack A Backpack™ will be May 9, 2015. Backpack will be delivered during National Foster Care Month.

packabackpack

 

 

 

 

 

 

 

 

Nicki Sanders is an experienced trainer, group facilitator, and program manager. She has packaged her Masters of Social Work degree and over 15 years of work experience into Packaged For Success, a training and professional development company. Packaged For Success provides career coaching to college students, entry-level job hunters, and experienced employees seeking a promotion. Packaged For Success also offers communication and productivity improvement training for employees and supervisors and provides consultation on building sustainable, impactful, socially responsible community programs.

© Copyright Protected. ALL RIGHTS ARE RESERVED.

Read More